Help & FAQ’s
Help & Frequently Asked Questions
Find answers to common questions about our products and services.
General Questions
What is a refurbished product?
A refurbished product is a pre-owned device that has been tested, repaired, and restored to full working condition. Our refurbished electronics come with a 12-month warranty.
Help & Frequently Asked Questions
Find answers to common questions about our products and services.
General Questions
Do you offer warranties?
Yes! All our products come with a 12-month warranty covering defects but not physical damage.
How long does delivery take?
Standard delivery takes 3 to 7 working days. Same-day delivery is available for an additional fee.
What is your refund policy?
- Faulty Product: Refund within 2 days of receiving the item.
- Other Returns: Refund within 14 days if unused.
- For more details, please contact: support@partsourcesa.com.
- Other Returns: Refund within 14 days if unused.
- For more details, please contact: support@partsourcesa.com.
Do you offer laybys?
Yes! We offer 3-month laybys. If payments are incomplete, you receive store credit, not a cash refund.
Other Common Questions
Can I track my order?
Yes, you can track your order at Track a Claim.
Do you sell original electronics?
Yes, all our products are genuine and tested for quality.
How do I pay for my order?
We accept credit/debit cards, bank transfers, and laybys.
Additional Questions
What payment methods do you accept?
We accept all major credit/debit cards, bank transfers, online payment gateways, and offer layby options for eligible purchases.
Is my personal information safe with you?
Yes, we use industry-standard encryption and data protection measures to ensure your personal information remains secure.
Do you ship internationally?
Currently, we ship within our country. For international orders, please contact our support team for more details.
How can I check my warranty status?
You can check your warranty status by contacting our support team or visiting our warranty services page on our website.
What if my product is not as described?
We strive for accuracy in our product descriptions. If you find discrepancies, please contact us immediately for assistance.
Do you offer installation services?
Yes, we offer professional installation services for certain products. Please check our services page or contact us for further details.
How can I track my shipment?
Once your order is dispatched, you will receive a tracking number via email to monitor the progress of your shipment.
What is the estimated turnaround time for repairs?
Most repairs are completed within 5-7 business days, though this may vary depending on the complexity of the repair.
Can I request a specific technician for my repair?
While we assign technicians based on expertise and availability, please contact our support team if you have a special request.
Are there any hidden fees?
No, our pricing is completely transparent with no hidden fees. All costs are clearly outlined at the time of purchase.
Do you offer technical support after purchase?
Yes, we provide ongoing technical support for all our products. Our support team is available via email and phone.
What are the shipping costs?
Shipping costs vary based on your location and the size of your order. The exact cost will be calculated at checkout.
How do I request a quote for bulk orders?
For bulk orders, please contact our sales team at sales@partsourcesa.com to receive a custom quote.
Can I cancel my order?
Orders can be canceled within a short time frame after purchase. Please contact our support team immediately if you wish to cancel.
What if my product is damaged during shipping?
If your product arrives damaged, please contact us immediately with photographs and your order details so we can resolve the issue.
Are your products tested for safety?
Yes, all our products undergo rigorous testing and quality control to ensure they meet safety standards.
Do you provide manuals or user guides with your products?
Most of our products come with user guides or digital manuals. Please let us know if you need further information.
How do you ensure quality control?
We adhere to strict quality control protocols and perform thorough testing on every product before it is made available to our customers.
What happens if I miss a payment on a layby plan?
If a payment is missed, we will contact you to discuss options. Continued non-payment may result in your order being converted to store credit.
How often do you update your inventory?
Our inventory is updated regularly. For the latest products, please visit our website frequently or subscribe to our newsletter.
Do you offer warranties?
Yes! All our products come with a 12-month warranty covering defects but not physical damage.
How long does delivery take?
Standard delivery takes 3 to 7 working days. Same-day delivery is available for an additional fee.
What is your refund policy?
- Faulty Product: Refund within 2 days of receiving the item.
- Other Returns: Refund within 14 days if unused.
- For more details, please contact: support@partsourcesa.com.
- Other Returns: Refund within 14 days if unused.
- For more details, please contact: support@partsourcesa.com.
Do you offer laybys?
Yes! We offer 3-month laybys. If payments are incomplete, you receive store credit, not a cash refund.
Other Common Questions
Can I track my order?
Yes, you can track your order at Track a Claim.
Do you sell original electronics?
Yes, all our products are genuine and tested for quality.
How do I pay for my order?
We accept credit/debit cards, bank transfers, and laybys.
Contact Us
Email Support: support@partsourcesa.com
Sales Enquiries: sales@partsourcesa.com
Phone: +27 81 333 4351
Address: 88 Richards Street, Johannesburg, South Africa